Privacy policy.

1. Introduction

We take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, enquire about our services, or engage us for a project.

My Wix Designer is committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

For the purposes of data protection law, the data controller is:

Ryan Eccleston Creative Ltd (trading as My Wix Designer)
Pier House, Wallgate, Wigan WN3 4AL
Email: ryan@mywixdesigner.com
Website: www.mywixdesigner.com

If you have any questions about this policy or how we handle your data, please contact us using the details above.

3. What Information We Collect

We may collect and process the following types of personal information:

3.1 Information You Provide Directly

• Contact details: Name, email address, phone number, business name
• Enquiry information: Details you provide when completing our contact form, booking a discovery call, or emailing us
• Quiz answers: If you send us your results from our Wix Headless quiz, we receive your answers along with the details you enter, so we can send your breakdown and reply to you. If you don't send them, your answers aren't saved
• Project information: Content, images, credentials, and business information you provide during a project
• Payment information: Billing address and payment details (card payments are processed securely via third-party providers; we do not store full card details)

3.2 Information Collected Automatically

• Website usage data: Pages visited, time spent on site, referring website, browser type, device type
• Cookies and similar technologies: See Section 8 for our Cookie Policy
• IP address: Collected automatically when you visit our website

3.3 Information from Third Parties

• Calendly: If you book a call via Calendly, we receive your name, email, and any information you provide in the booking form
• Wix: Our website's content is managed in Wix, which may collect certain data as outlined in their privacy policy
• Social media: If you contact us via social media platforms, we may receive information in accordance with your privacy settings on those platforms

4. How We Use Your Information

We use your personal information for the following purposes:

We will never sell your personal information to third parties.

5. Who We Share Your Information With

We may share your personal information with:

• Our team members and contractors: Who assist in delivering your project (e.g., designers, developers). All team members are bound by confidentiality obligations.
• Third-party service providers: Including:
  • Wix (website hosting and CRM)
  • Calendly (appointment scheduling)
  • Google Workspace (email and document storage)
  • Stripe / payment processors (payment processing)
  • Accounting software providers (invoicing and financial records)
  • Netlify (hosting this website and receiving its enquiry forms)
• Professional advisors: Such as accountants or legal advisors, where necessary
• Legal authorities: Where required by law or to protect our legal rights

All third-party providers we work with are required to handle your data securely and in accordance with applicable data protection laws.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:

After these periods, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a portable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at ryan@mywixdesigner.com. We will respond within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Helpline: 0303 123 1113

8. Cookies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you use the site.

8.2 Cookies We Use

Our website doesn't set any analytics or marketing cookies. If we add analytics in future, we'll ask for your consent before anything is set, and update this policy.

8.3 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

• Secure password-protected systems and devices
• Encryption of data in transit (SSL/HTTPS)
• Access controls limiting data access to authorised personnel only
• Regular review of security practices
• Use of reputable third-party providers with strong security standards

While we take all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. We cannot guarantee the absolute security of your data.

10. International Transfers

Some of our third-party service providers (e.g., Google, Wix) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the UK Government
• Transfers to countries with adequate data protection standards
• Certification schemes such as the EU-US Data Privacy Framework

11. Marketing Communications

We may send you occasional marketing communications about our services, industry insights, or offers. We will only do so where:

• You have given explicit consent (e.g., opted in via our website), or
• You are an existing client and the communication relates to similar services (soft opt-in)

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at ryan@mywixdesigner.com

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

13. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: