​FAQ's

We're a specialist web design agency that creates custom, conversion-focused websites for established businesses. Unlike DIY website builders or template-based solutions, we design bespoke websites tailored to your brand, your audience, and your business goals. We work exclusively on the Wix platform, which allows us to deliver professional results without the ongoing maintenance headaches of traditional web development.

We work best with established businesses — typically those who have been trading for at least a couple of years and are ready to invest in a website that genuinely reflects their brand and drives results. Our clients range from professional service firms and consultancies to product-based businesses and hospitality brands. We're not the right fit for startups looking for a quick, cheap website, but we're perfect for businesses ready to take their online presence seriously.

No, we're not affiliated with Wix.com in any way. My Wix Designer is an independent web design agency — the name simply reflects our specialism in building websites on the Wix platform. We chose to specialise in Wix because it offers the perfect balance of design flexibility, ease of use, and reliability for our clients.

We focus on business outcomes, not just pretty designs. Every website we build is designed with your customer journey in mind — from the moment they land on your homepage to the moment they enquire or buy. We also provide a genuinely collaborative experience, taking the time to understand your business rather than just asking you to fill in a questionnaire and hoping for the best.

While websites are our core offering, we also provide brand identity design, ongoing website support, and strategic consultancy for businesses looking to optimise their digital presence. For clients requiring more comprehensive work — such as full brand development, multi-channel customer journey mapping, or marketing collateral — we offer expanded services through our sister brand, Twine Creative.