How It Works:
1. Purchase Support Hours
Choose the number of hours you’d like to pre-purchase based on your expected needs. These hours never expire and can be used at your convenience.
2. Send Your Requests
Once your hours are in place, you can submit support requests — whether it's fixing a bug, updating content, or adding a new feature.
3. Track Time and Usage
We’ll log time spent on each task and keep you updated in a monthly basis so you always know where things stand.
Why Pre-Pay?
Pre-paying for support hours offers several advantages. It allows for faster turnaround since there’s no need to wait for quotes or invoices before work begins. You also get the flexibility to use your hours whenever you need them, whether it's for quick fixes or more involved updates. Plus, pre-paid clients receive priority support, ensuring your requests move to the front of the queue.