​FAQ's

Every project begins with a discovery call where we get to know your business, your goals, and your audience. From there, we develop a tailored strategy and move into the design phase, where you'll see your website come to life. We work collaboratively throughout, gathering your feedback at key stages before building and launching your finished site. Most projects follow this structure: Discovery → Strategy → Design → Build → Launch → Support.

Most websites take between 4 to 8 weeks from kickoff to launch, depending on the size and complexity of the project. Larger projects with multiple pages, custom functionality, or brand development work may take longer. We'll give you a realistic timeline during our initial discussions, and we'll keep you updated throughout the process.

The main things we need are your time and your input. We'll guide you through everything, but you know your business better than anyone, so your involvement is crucial. Typically, we'll need access to your existing brand assets (logo, colours, fonts), any content or imagery you'd like to use, and your availability for feedback sessions. Don't worry if you don't have everything ready — we can help you work through it.

Absolutely. You'll have multiple opportunities to review and provide feedback before anything goes live. We share design concepts for your approval, and you'll see the fully built website on a staging link before launch. Nothing goes live until you're completely happy with it.

Our discovery and strategy process is designed to ensure we're aligned on direction before we start designing, which significantly reduces the risk of surprises. However, our packages include revision rounds so we can refine the design based on your feedback. If something isn't working, we'll work with you to get it right.

Ideally, yes. You know your business best, so content that comes from you tends to be more authentic and effective. However, we understand that writing website copy isn't everyone's forte. We can provide copywriting services as an add-on, and we have access to premium stock imagery if you don't have professional photography. We'll discuss your content needs during the discovery phase.